Vista Radiology

Frequently Asked Questions

Q: Why am I getting a bill when I have not been to a Vista Radiology office?

A: The bill is for the interpretation of a radiology exam (x-ray, MRI, CT, mammogram, ultrasound, nuclear medicine or PET scan) or for an interventional procedure (biopsy, abscess drain, radiofrequency ablation, etc.) performed at a hospital, emergency room, imaging center or physician’s office.

Q: There is a doctor’s name on my bill I don’t recognize. Why is this?

A: The physician listed on the bill is the radiologist that interpreted a radiology exam at a hospital, emergency room, imaging center or physician’s office that you have visited. Frequently, patients only interact with the radiology technologists during the performance of the exam.

Q: How can I request an itemized bill?

A: An itemized bill can be obtained by calling Vista Radiology’s billing service, Integrated Practice Services, LLC at (865) 766-0112 or toll free outside the Knoxville area at (866) 227-9794. A detailed bill will be printed and mailed if requested of Integrated Practice Services.

Q: Does Vista Radiology accept credit card payments over the phone?

A: Vista accepts most major credit cards by calling Vista Radiology’s billing service, Integrated Practice Services, LLC at (865) 766-0112 or toll free outside the Knoxville area at (866) 227-9794.

Q: My insurance company said that if the doctor changed my diagnosis, they would cover the visit. Can you change the diagnosis so they will pay?

A: When you call or write with this request, we can have our certified medical coders review the medical record. If appropriate, we will make changes to the billing record and re-submit to the insurance company. However, the coders must find the documentation in the medical record that supports the diagnosis submitted to insurance.

Q: Can I make payment arrangements on my account?

A: Payment arrangements can be made by calling Vista Radiology’s billing service, Integrated Practice Services, LLC at (865) 766-0112 or toll free outside the Knoxville area at (866) 227-9794.

Q: Where does Vista Radiology provide services that could result in a bill from Vista Radiology, PC?

Vista Radiology Covered Hospitals:

  • Fort Sanders Regional Medical Center
  • Fort Sanders Parkwest Medical Center
  • LeConte Medical Center
  • Fort Loudoun Medical Center
  • Roane Medical Center (Harriman, TN)
  • East Tennessee Children’s Hospital
  • Sky Ridge Medical Center (Cleveland, TN area)
  • Claiborne County Hospital (Tazewell, TN)
  • Lakeway Regional Hospital (Morristown, TN)

Vista Radiology Covered Outpatient Facilities:

  • Fort Sanders West Diagnostic Center
  • Thompson Cancer Survival Breast Center
  • Thompson Cancer West
  • Parkwest Comprehensive Breast Center
  • The Breast Center and LeConte Medical Center
  • Healthstar Physicians, P.C.
  • Internal Medicine West